Frequently asked questions

It's great that you’re keen to sign up to our email list, where you’ll receive:

• important news on protecting and restoring nature and climate action,
• opportunities to take collective action with others across Australia,
• and invitations to national online events and local in-person events.

To start receiving emails, sign up at www.acf.org.au/join.

It’s fantastic that you are keen to join a network of amazing volunteers who are creating a thriving world and securing big wins for this incredible planet.

Read about current volunteer opportunities on our Volunteer with us page. If you’d like more information about volunteering with ACF then come along to the next national volunteer welcome night or sign up for a welcome phone call.

Thank you for your interest in working with ACF! Please visit our Work with us page to see current vacancies, closing dates and instructions on how to apply.

If you would like to be notified of future employment opportunities, follow ACF on LinkedIn.

We don’t have an internship program at ACF, but we do have a number of ways you can get involved through volunteering. You can read about current volunteer opportunities on our Volunteer with us page. We look forward to seeing you at a welcome night or at a local event soon!

Thank you for your interest in raising funds to protect and restore nature.

Check out our community fundraising toolkit for information on the resources and support ACF can provide you with, and tips on running a fun and successful fundraiser. If you already have an idea in mind for fundraising – great! But if you don’t, we’ve put some handy ideas in the toolkit for inspiration.

Then let our fundraising team (Joyce and Nicky) know about your idea so they can assist you with support, resources, and answer any questions you may have. Simply fill in the form and they will get back to you as soon as possible.

To update your contact details, please email [email protected], and include in your message:

• Your old details (e.g. your phone number, email address or residential address) as this will help us find your record, and
• Your new details (e.g. phone number, email address, or residential address).

Thank you for helping us to keep our records up to date!

You can renew your ACF membership online at https://support.acf.org.au/member_renew. 

You can now check the status of your ACF membership, view tax receipts and update your details on our website by signing in here: www.acf.org.au/signin. If you already have an account, you can sign in with your username and password. If you have not signed in before, please register as a new user to access your account.

Alternatively, please contact our team on 1800 223 669 from Monday to Friday, 9am–5pm AEST.

Our Donor Services team can help you to make a change to your monthly donation (e.g. increasing, pausing, decreasing or cancelling your donation). You can reach the team by:

• Phone: Call 1800 223 669 (free within Australia) Monday to Friday, between 9am and 5pm AEDT to speak to a team member, or
• Email: Send your request to [email protected]

Changes to payment details for existing monthly donations can be made securely online at: www.acf.org.au/signin

Alternatively, please call our Donor Services team on 1800 223 669 (free within Australia) Monday to Friday, between 9am and 5pm AEST to update these details securely over the phone.

You can access your tax receipts for the past three years online at: www.acf.org.au/signin

Alternatively, you can email our Donor Services Team at [email protected] to request a tax receipt. In your email, please include the year/s required or an estimate of when you made your donation.

Unfortunately our system isn’t set up to be able to limit the amount of emails you receive. We do our best to send emails that are relevant to your location, but understand that sometimes this still feels like too many emails!

Here are a couple of options for managing your emails:

1. Unsubscribe from appeals emails only – to organise this, email [email protected] and request to be excluded from emails where the main request is an appeal. Or,
2. Unsubscribe from all emails – to organise this, go to www.acf.org.au/unsubscribe and click the black “Unsubscribe” button. Alternatively, click on the “Unsubscribe” link at the bottom of any email you have received from ACF.

We’re sorry to hear that you no longer want to receive emails from us! To opt out of all emails please go to www.acf.org.au/unsubscribe and then click the black “Unsubscribe” button and enter your email address. Alternatively, click on the “Unsubscribe” link at the bottom of any ACF email you have received.

To stay connected with ACF, check us out on Facebook, Instagram, Twitter and TikTok.

If you decide you want to hear from ACF in the future, simply sign up at www.acf.org.au/join. Please note that if you take action with ACF (like signing a petition or RSVPing to an event) this will also opt you back in to receiving emails from ACF.

For example, you may be trying to sign a petition, add your name to an open letter, send a pre-filled email to your Member of Parliament or RSVP to an event but the website isn’t working.

Sorry to hear you’re having difficulties with our website, that can be really frustrating!

Try these three steps to troubleshoot the issue:

1. Use a different device. For example, if you are attempting to open the link on your mobile phone, try it on your laptop or computer instead.
2. Use a private window. Try opening a private (also known as a “hidden” or “incognito”) browser window, then paste or type the link into that tab.
3. Use a different internet browser. For example, if you usually use Mozilla Firefox, try opening the link in Internet Explorer or Google Chrome instead.

If you’ve tried these steps and none of them help, please email us at [email protected] so we can investigate further, and please include a photograph or screenshot of the issue.

For urgent inquiries, contact us on 1800 223 669 (free within Australia) Monday-Friday, 9am-5pm AEDT.

It’s fantastic that there are so many community members like yourself taking action on local issues, speaking up for rivers, wildlife, forests and other people in their local area.

ACF receives requests every day to support all kinds of really important issues – but as we have limited resources we have to prioritise our own campaigns. ACF takes action at a systemic level, focusing on the laws and institutions that drive climate damage and nature destruction. This means that unfortunately we have limited capacity to take on local campaigns.

As a local citizen, you have a lot of power to rally your community and lobby decision makers. Check out our action kits for some good ideas about how to put pressure on your elected representatives, whether local, federal or state.

You might like to see if there is an ACF Community group near you, so you can take action together.

You could also set up your own Facebook page about the issue and share it with your local community, or create a change.org petition.

Good luck!